Shipping policy
Welcome to cowsarofficial.shop! We specialize in selling high-quality furniture, home appliances, and household goods, and we are dedicated to providing reliable, transparent, and efficient shipping services to our valued customers. This Shipping Policy outlines all details regarding our shipping services, including shipping coverage, costs, delivery timelines, order tracking, restrictions, and compliance with the latest U.S. and EU regulations. By placing an order on cowsarofficial.shop, you acknowledge and agree to the terms and conditions outlined below. For any questions, concerns, or assistance related to shipping, delivery, or order tracking, please contact our customer service team using the contact information provided at the end of this policy.
1. Shipping Coverage & Eligibility
We currently offer shipping services to all contiguous United States (48 states) and select U.S. territories. Additionally, we provide shipping to European Union (EU) member states, in compliance with the latest EU tax and shipping regulations effective from July 2026. Unfortunately, we do not ship to international addresses outside the United States and EU, P.O. boxes, APO/FPO/DPO addresses, or remote locations that are not accessible by standard or specialized shipping carriers (e.g., remote rural areas with limited freight access).
All orders must be shipped to a valid physical address (residential or commercial) that can accommodate the delivery of furniture, home appliances, and other household items—including large, bulky, or fragile products. You are solely responsible for providing an accurate, complete, and up-to-date shipping address. We are not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information provided by you. For EU-bound shipments, please ensure your address complies with EU delivery standards to avoid customs delays and ensure smooth clearance.
If you are located in a U.S. territory, a remote area, or an EU member state, please contact our customer service team prior to placing your order to confirm shipping availability, estimated delivery timelines, and any applicable regulatory requirements.
2. Shipping Costs
Shipping costs are calculated based on several key factors, including the weight, size, and dimensions of your order, the shipping destination (U.S. or EU), the selected shipping method, and applicable regulatory fees (taxes, duties, and processing fees). For large, bulky items (such as sofas, dining sets, refrigerators, washing machines, or large home decor), additional shipping fees may apply due to specialized handling, packaging, and delivery requirements (e.g., white-glove delivery, curbside delivery, or freight shipping).
All shipping costs, including any additional fees for bulky items or regulatory charges, will be clearly displayed during the checkout process before you complete your order. This ensures full transparency, and you will have the opportunity to review and confirm all costs before finalizing your purchase.
2.1 Free Shipping Promotion
We occasionally offer free shipping promotions for eligible orders. Eligibility for free shipping is typically based on a minimum order value (e.g., orders over $500 for U.S. customers or €450 for EU customers qualify for free standard shipping) or specific product categories. All free shipping promotions are subject to change without notice, and any applicable restrictions (e.g., delivery location, order size, product type, or regulatory limitations) will be clearly stated in the promotion details. Please note that free shipping does not cover any applicable taxes, duties, or regulatory processing fees required by U.S. or EU authorities.
2.2 Special Shipping Fees for Bulky & Fragile Items
Furniture, large home appliances, and fragile household goods (such as glassware, ceramic decor, or delicate small appliances) require specialized packaging and delivery services to ensure they arrive safely. These items may incur additional shipping fees to cover the cost of heavy-duty packaging, secure handling, loading, unloading, and transportation. For example, large furniture items may require freight shipping with a specialized carrier, while fragile items may need extra protective packaging materials.
The exact fee for bulky or fragile items will be calculated and displayed during checkout, based on the product’s size, weight, and delivery location. For EU-bound bulky items, additional fees may apply to cover EU customs processing and regulatory compliance costs.
2.3 Regulatory Fees, Taxes & Duties
For U.S. Shipments: As of May 2025, the U.S. has officially canceled the duty-free clearance (T86 channel) for small imported goods from Main